Privacy Policy
Last Updated: 02/04/2026
Carrycrafts is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Phone number
- Email address
- Shipping and billing address
b. Order Information
- Products ordered
- Order value and transaction details
- Payment status
c. Uploaded Data (Refund Claims)
When submitting a refund request, you may provide:
- Product images
- Packaging images
- Issue/defect proof
d. Technical Data
- IP address
- Browser type
- Device information
- Website usage data (via cookies or analytics tools)
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide order updates (including via WhatsApp)
- Handle refunds, replacements, and support requests
- Improve our website and services
- Prevent fraud and abuse
We do not sell your personal data to third parties.
3. Payment Processing
All payments are securely processed through Razorpay.
- We do not store your card or payment details
- Payment data is handled directly by Razorpay under their security standards
You are advised to review Razorpay’s privacy policy for more details.
4. Shipping & Logistics
We use Shiprocket to deliver orders.
- Your name, address, and contact number are shared with shipping partners only for delivery purposes
- We are not responsible for data handling practices of third-party logistics providers
5. Communication (WhatsApp & Notifications)
We may send:
- Order confirmations
- Shipping updates
- Support responses
via WhatsApp or other communication channels. By placing an order, you consent to receive such communications.
6. Refund Form & Uploaded Content
When you submit a refund request:
- Your uploaded images and details are used strictly for claim verification
- False, misleading, or manipulated submissions may lead to claim rejection
We may store this data for fraud prevention and record-keeping.
7. Cookies & Tracking
We may use cookies or similar technologies to:
- Improve user experience
- Analyze website performance
- Track basic visitor behavior
You can disable cookies in your browser settings.
8. Data Protection
We take reasonable measures to protect your data. However:
- No method of transmission over the internet is 100% secure
- We cannot guarantee absolute security
9. Data Retention
We retain your information:
- As long as necessary to fulfill orders and legal obligations
- For fraud prevention and dispute resolution
10. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Request deletion (subject to legal/operational requirements)
To do so, contact us using the details below.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.
12. Policy Updates
We may update this Privacy Policy at any time. Changes will be reflected on this page with the updated date.
ontact Us
For any queries, contact us at:
Email: contact@carrycrafts.in
WhatsApp: 8939159885