Refund & Return Policy

Last Updated: 02/04/2026

At CarryCrafts, all products are made with care. As we deal with custom-made and made-to-order items, our refund and return policy is strictly limited.

1. No Returns for Non-Defective Products

We do not accept returns or refunds for:

Change of mind
Incorrect selection by the customer
Minor variations in color, size, or print alignment
Custom/personalized products

Once an order is placed, it is considered final.

2. Custom Orders

All custom tote bags and 3D prints are non-refundable and non-returnable unless:

The product is damaged during delivery
The wrong item was delivered
There is a clear manufacturing defect

If your design file has errors (low quality, wrong layout, etc.), that is your responsibility, not grounds for refund.

3. Eligible Cases for Replacement / Refund

We will only process a replacement or refund if:

The item is physically damaged upon delivery
You received a wrong product
The product has a major manufacturing defect

No other reasons will be accepted.

4. Mandatory Proof Requirement (Non-Negotiable)

To raise a claim, you must submit:

Order number
Contact details
Clear images of:
- The product
- The issue/defect
- The packaging (outer box + label)

All claims must be submitted through our official refund request form.

Claims without proper proof will be rejected immediately.

5. Claim Time Window

You must report the issue within 48 hours of delivery.
Claims submitted after this period will not be accepted under any circumstances.

6. Unboxing Video (Strongly Recommended)

We strongly recommend recording an unboxing video. For high-value or bulk orders, we may require video proof to process claims.

7. Resolution Process

After reviewing your claim:

If approved → we will provide:
- Replacement (preferred), or
- Refund (if replacement is not possible)

CarryCrafts reserves the right to decide the resolution method.

8. Refund Method

efunds (if applicable) will be processed via the original payment method (Razorpay).
Processing time: 5–7 business days after approval.

9. Return Shipping

If a return is required, instructions will be provided.
In valid defect cases → we cover return/replacement.
In any disputed or unclear case → customer may be required to ship the product back.

10. Bulk Orders

Bulk orders are not eligible for refunds once delivered.
Only damaged or defective items within the batch will be considered.
Partial replacements may be provided instead of full refunds.

11. Order Cancellation

Orders can only be canceled before production begins.
Once production starts (especially for custom orders), cancellation is not allowed.

12. Abuse & Fraud Protection

CarryCrafts reserves the right to:

Reject suspicious or repeated claims
Deny refunds where proof is insufficient or manipulated
Block users attempting to exploit the policy